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Frequently Asked Questions

Q.
I have a long established history with my Bank – why would I need to look any further?
A.
While your current lender may have provided what you needed in the past, this may no longer be relevant to your current situation. The fact is that your lender can only deliver to you one set of products and one credit policy. That lender may well be providing you with its best product, but is it the best the market can offer? Further, if your lender has not grown with you, you may find that you are making important lifestyle and investment decisions around its credit policy.

At PFA, we will find a lender that fits your requirements, not the other way around thereby helping you realise your full potential in terms of both lifestyle and cost.
 
Q.
Don’t brokers just place my business to the lender that pays them the best commission?
A.
We are here to do the right thing by you, the client. This entails placing you with the lender and product best suited to your needs. PFA believe in full transparency with commissions, fees and charges and Commission Schedules are supplied to all Clients. We are also focused on long term relationships which means that we need to do what is best for you so that we may be able to assist further in the future.
 
Q.
What is the benefit in using the services of PFA?
A.
PFA has the experience, skill, contacts and industry knowledge to be best placed to arrange your finance needs. We believe that in the interests of efficiency we should stick to our strengths whatever our vocation. After all, you have nothing to lose as PFA does not charge for initial consultations.

Up to one hour of your time is the only investment you need make to discuss your goals with PFA. From there, PFA will analyse facts and data provided by you, research the appropriate market, in certain transactions, negotiate an attractive deal unique to you, the client, provide a quote, and justify recommendations made. An application is then taken, further analysis of facts and data is undertaken, a proposal is submitted on your behalf to the lender and the approval and documentation process is managed right through until settlement.

PFA will keep you updated every step of the way – we prefer to be communicatively proactive rather than being chased for feedback.

Where PFA recognises areas that may require some attention such as taxation, estate planning, investment and legal but are not legally qualified to provide such advice, we are well placed to refer you to the appropriate vetted professional. We place a high value in surrounding ourselves with the right people in life as well as business
 
Q.
What if my financial returns are not up to date?
A.
This is not an insurmountable setback as PFA is accredited with approximately 20 lenders who are not insistent on seeing financial information. In some cases, you do not even need to declare an estimated income figure.
   
Q.
Why would I refinance?
A.
In our experience, the majority of home borrowers are paying excessive interest rates and fees. Many may have started on a honeymoon type rate, but are now coasting along on a standard variable where they could be doing much better.

Further, your personal circumstances may have changed such as starting a family, commencing a new business, looking to improve your property, moving homes or are simply looking for a better deal.
   
Q.
Are you able to assist me if I have several defaults listed on my credit report or have recently come out of bankruptcy?
A.
PFA is accredited with several lenders that specialise with this exact style of client profile. You may be surprised as to how big the problems are that we can cope with.
   
Q.
I have separated from my partner, have lost any equity we had in our residence and need to start again with a place of my own – is there anything you can do for me?
A.
PFA is able to arrange up to 110% finance for selected borrowers.
   
Q.
What will it cost me?
A.
Given the size of the lender panel it seems that there is always a lender with a nil establishment fee special on for residential type transactions. PFA often writes loans with nil Establishment Fees, nil Valuation Fees, nil Legal Fees, nil Ongoing Fees and nil Brokerage at extremely competitive rates.

PFA will rarely charge a brokerage to the client. The exceptions here are where the lender does not pay PFA a fee, some commercial transactions, reworks and difficult to place deals.
   
Q.
Can I access products through a broker that would otherwise be unavailable if I was to approach a lender directly?
A.
The benefit of using a broker is that there will be lenders with exclusive special fee specials on from time and some brokers such as PFA have the ability to be able to negotiate for further discounts for strong applicants. The reality is also that a lender knows there are multiple loans per month to be referred from a broker as distinct from an individual applicant, perhaps once every few years. This means that rightly or wrongly, PFA and its clients are more likely to be favoured in terms of service, terms and pricing.

 

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